Quality, Convenience & Safety
The Logan & Cove Advantage
With an emphasis on a great service, a convenient experience, and an incredible price, Logan & Cove has worked hard to surpass the traditional mattress shopping experience without compromises.
- 1 -
Better Service
In an industry fraught with inefficiencies, service is more often delivered at the convenience of the retailer than the customer. At Logan & Cove we put customers first and invest in the services and policies they ask for.
| Brick & Mortar | Logan & Cove |
|---|---|
| 60-100-Night sleep trial | 120-Night sleep trial |
| Limited return/exchange options | No questions asked returns |
| Additional cost for return pick-up | No additional cost, returns are free |
| In-store credit | 100% full refund |
| Returned/exchanged mattresses re-sold? | Returned mattresses are donated to local charities |
- 2 -
Better Experience
Whether it’s the conditional returns policy or complicated warranty claims, mattress retailers often fall short in after-sale service. We realize that customers drive our success, and that supporting them for the lifetime of their product is key to raising the standard of the industry.
| Brick & Mortar | Logan & Cove |
|---|---|
| Inflexible delivery windows | Delivered to your door, even if not home |
| Intrusive in-home installation | Convenient, maneuverable, easy to set up |
| Commission-driven salespeople | No commissions, no salespeople |
| Try in store with sales pressure | Try at home with zero pressure |
| Warranty with manufacturer, not retailers | Warranty with Logan & Cove |
- 3 -
Better Price
Fine print and opaque policies are frustratingly commonplace in the mattress business. At Logan & Cove we are fundamentally committed to giving customers complete transparency with respect to our policies, practices, and pricing.
| Brick & Mortar | Logan & Cove |
|---|---|
| Middlemen, commissions, mark-ups | No middlemen, savings passed to customer |
| Constant sales, promos, marketing gimmicks | Consistent, transparent pricing |
| Haggling to get best deals | Same price year-round |
| Waiting for the right "sale" | Same price year-round |
| Overseas manufacturing? | Made in Canada |