COVID-19 (Coronavirus) Response
At Logan & Cove by GoodMorning.com, the health and safety of our customers and staff is our top priority. Please read our FAQs below to learn more about the steps we’re taking to ensure that you — and your mattress — are protected. Over the coming months, we will continue to keep an open and transparent line of communication with you.
As a direct-to-consumer manufacturer, our online shop is open 24/7. During this time, we hope to connect with you even more — call us at 1-822-310-0302, email us at email@example.com, or spark up a chat with our Customer Service team on the bottom right corner of the website. We also hope you’ll continue to share your good mornings with us on Instagram, Facebook, and Twitter @GoodMorning.
A good night’s sleep is more important than ever.
At our head office and manufacturing facilities across Canada, we have instituted increased hand-washing and wipe-down procedures and implemented work-from-home policies where possible. We are following recommendations as they are issued by the Canadian Government.
As for production, minimal contact is involved in the manufacturing process. Our mattresses are machine-packed in airtight, vacuum-sealed plastic prior to shipping, and contactless delivery is standard. We hope your in-home, 120-night Sleep Trial gives you a safe space to decide on whether your new mattress meets your needs.
Due to COVID-19, you may experience delays in shipping and delivery. We’ll work diligently to keep shipping timelines updated on our website, and you’ll be notified as soon as your mattress ships. You can also monitor updates from FedEx as they happen here.
We ask for your patience and understanding as we work together to deliver the best experience we can under these extraordinary circumstances.
Contactless delivery is standard for GoodMorning.com. Our FedEx delivery partner has also announced a Safety Above All policy, and will not be requesting signatures for deliveries made in Canada for the foreseeable future.
As announced by the World Health Organization, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
As efforts to contain COVID-19 continue, we will follow recommendations from Alberta Health Services and the Government of Canada by closing our head office and working remotely.
Response times should not be interrupted; however, should you experience delays, please rest assured that our Customer Service team knows how important it is for you to get a good night’s sleep. We are taking extra special care to serve you during this unique and challenging time.
To help protect everyone in light of COVID-19, some of our pickup partners have temporarily suspended service. Others have been instructed to adopt social distancing and are no longer permitted to go inside customers’ homes to complete mattress pickups; instead, they kindly request that you leave your mattress outside your door for scheduled pickups until further notice.
We will be honouring in-trial requests for a mattress pickup in a timely manner as soon as we are permitted. We ask for your patience and understanding during this time and look forward to serving you in the future.
Logan & Cove luxury pillow-top mattresses are made with ultra-premium foams, fabrics, and steel. The top cover is made with ultra-soft, breathable, and sustainable Tencel® fibres. The pillow-top contains an antimicrobial, temperature-regulating silk blend, a layer of heat-dissipating cooling gel foam, and a layer of contouring soy-infused eco-foam. The mattress core contains a layer of supportive soy-infused eco-foam, and motion isolating individually pocketed coils. The mattress core is encased in engineered edge support foam to provide robust support for getting in and out of bed.
Acceptable foundations include: adjustable bases; solid platform beds; horizontally slatted foundations with slats no less than 2″ in width and gaps no more than 3″ apart; and foundations specifically designed for mattresses. Queen, king, and California king sizes require a centre support beam.
Do not use a foundation or platform made of metal wire.
The 120-night sleep trial is our guarantee that comes with your Logan & Cove mattress purchase. From the day your new Logan & Cove mattress arrives, you’ll have 120 nights to make sure it’s right for you. If you are unhappy with it after trying it for at least 30 nights, you can return it for a full refund. We’ll send a removal partner to pick it up and then refund 100% of your money (excluding any remote shipping fees). Refunds can take a few days to appear on your credit card.
Shipping is free to the vast majority of Canadian addresses. There may be a shipping fee to some remote locations.
It usually takes 3 to 5 business days to process your order, followed by 1 to 5 business days for your mattress to arrive depending on your location. Please note that business days do not include weekends or public holidays.
Your items will ship separately. The mattress is made to order and should ship from our warehouse in 3–5 business days. If you have ordered multiple mattresses, they may ship separately. If you have also ordered pillows, a foundation, a mattress protector, or a Podium adjustable bed, they will ship separately from the mattress and will have their own tracking information.
What does the mattress feel like?
Logan & Cove luxury pillow-top mattresses are sold in luxury-firm and medium-plush. Both offer a supremely supportive feel. They are perfect for all sleeping positions and all types of sleepers.
What are the mattress dimensions and weights?
Twin: 38” x 75” x 14″ – 65 lbs
Twin XL: 38” x 80” x 14″ – 69 lbs
Full/Double: 53” x 75” x 14″ – 85 lbs
Queen: 60” x 80” x 14″ – 95 lbs
King: 76” x 80” x 14″ – 115 lbs
California King: 72” x 84” x 14″ – 113 lbs
Does Logan & Cove have an odor or off-gas?
Logan & Cove contains high-grade materials that have little to no odor or chemical off-gassing. Our cooling gel, contouring, and support foams are certified by the CertiPUR-US® program. They do not contain any harmful chemicals or heavy metals, nor do they impact air quality. There is no need to air out your mattress overnight. Any faint odors or smells should dissipate within 24 hours.
Is there an adjustment period?
It is common for some sleepers to take extra time to adjust to their new mattress. Because of this, we require that customers take at least 30 days to try their mattress before initiating a return.
I’m allergic to latex. Is that a problem?
We don’t use latex in any of our products.
How often should I rotate my mattress?
It is recommended that the Logan & Cove mattress is rotated every 3 months. The Logan & Cove mattress should never be flipped.
What is the coil count of each mattress?
The coil counts are the same for both the Luxury Firm and Medium Plush. They are as follows:
Purchase, Shipping, and Setup
Do you sell the Logan & Cove outside of Canada?
Logan & Cove is for Canadians only.
What should I expect on delivery day?
It’s the day you’ve been waiting for! Your new Logan & Cove products are on their way and will be delivered to your building today. The drivers will leave your package(s) right at your door if they feel it’s safe to do so. In the event that delivery is not possible, the driver will attempt redelivery or will leave your package(s) at your local pick up center for you to collect at your convenience. Please remember to follow all instructions on any shipping note or delivery notice left on your door or in your mailbox. Drivers will not be able to carry your new Logan & Cove products up flights of stairs or to your bedroom nor will they be able to unbox your package(s) for you.
How do I set up my Logan & Cove mattress when it arrives?
Move the box to the desired bedroom, open the box, and take out your new Logan & Cove mattress. Unroll your Logan & Cove and remove the plastic protection. Watch the mattress expand and enjoy. Be sure to keep the plastic in the event of a return; the remaining packaging materials can be recycled.
If my Logan & Cove is too firm or too soft, will you ship me a free topper?
No. Some companies send out cheap foam toppers from China to try to reduce return rates. Instead of this, we focused on making our Logan & Cove mattresses better, with a longer sleep trial, and don’t recommend ever using a cheap topper. If Logan & Cove isn’t right for you, returns are painless and easy.
Can you apply promotional offers or discounts to purchases made before the start date of the promotion?
No. Offers are only valid on new orders placed while the promotion is active.
Do you ship to PO boxes?
Due to the oversized nature of our packages, GoodMorning.com cannot guarantee delivery to PO boxes. If you require shipment to a PO box, please contact our customer care team for assistance.
Which items are eligible for return?
Only the Logan & Mattress is eligible for return within the terms of the 120-night sleep trial.
Pillows, mattress protectors, foundations, or adjustable beds are subject to product-specific return fees as outlined in our Purchase Policy. Unopened accessories can be returned within the timeframe listed in this policy. Returns are not available for pillows, mattress protectors, foundations, or adjustable beds once their packaging has been opened.
Are returns free?
Yes, returns are free within the 120-night trial. You must sleep on your Logan & Cove mattress for at least 30 nights before you can return it.
How do I arrange a return?
Contact us between nights 30 and 120 of your sleep trial, and we’ll arrange for your mattress to be collected by one of our removal partners. Once removed, we’ll issue a full refund. The return timeline can vary depending on your location and what local services are available. To initiate a return, simply login to your account, or email firstname.lastname@example.org with your order number included in the subject line. We will respond promptly to organize the return.
What happens to returned mattresses?
We never re-sell or restock returned mattresses. In fact, we do our best to donate returned mattresses to local charities and community organizations. If we cannot donate it due to relevant provincial or municipal bylaws, we’ll have a trusted recycling partner remove it from your home.
How will my refund be processed?
Once the pickup has been confirmed by the mover or charity, your refund will be requested. Refunds are processed within 1 to 2 business days, and a confirmation email will be sent to you once complete. It can take between 2 to 5 business days for the refund to be reflected on your banking records, depending on your financial institution. We are only able to refund to the original source of payment.