Logan & Cove Has Glowing Reviews from Third-Party Agencies. Emma? Not So Much.
Debuting in 2018, Logan & Cove is Canada's original boxed luxury hybrid mattress. Since then, it has accumulated more than 5,000 reviews from customers. The Emma Hybrid mattress only has about 200.
More importantly, however, are the reviews that a company does not control – like on third-party platforms. Logan & Cove has "Excellent" and "A+" ratings from both Trustpilot and the Better Business Bureau, respectively.*
Unfortunately, Emma has a "Poor" rating on Trustpilot and an "F" rating on BBB. The most common customer complaints are poor customer service, unfulfilled orders, and difficulty getting refunds.