Order Updates

For orders within British Columbia
Rest assured that our team is closely monitoring the ongoing flood zones and road closures. If you have any questions regarding your order, our Customer Care team is here to help.

All other regions
All of our mattresses are made to order. Depending on the size of the item, production time can range up to 20 business days (excluding weekends and holidays) from the time your order is confirmed or any relevant verifications or requested delays have been resolved.

Please note: Shipping timelines may increase due to seasonal volume and the challenge posed to supply and transport vehicles from the flooding in British Columbia.

Tracking information for your mattress will be emailed to you as soon as it is generated at our manufacturing facility. Accessories will ship separately, and relevant tracking details will be sent once available.

The information you’re looking for might already be listed in one of the pages below:

• FAQs
• Sleep Trial
• Warranty
• Purchase Policy & Returns